Terms of Service

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Feb 5, 2023

Account activation

We provide instant account activation for our shared and reseller web hosting plans. VPS servers are activated within 2 hours in most cases however at times we may need up to 24 hours to activate the service. Dedicated servers are activated within 2-4 hours if we have the requested hardware in stock. If you require a custom setup we may need more time to deliver it from our vendor. Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.

Payments

You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renew date of the Services. MuleWeb provides 5 days grace period after the renew date. If the invoice is not paid within the 5 days grace period MuleWeb will temporary suspend services until the invoice is paid in full.MuleWeb will terminate Services not paid in full 10 days after the Services have been suspended. Backups will be removed as well. Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices. If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time $20 chargeback fee.

MuleWeb accepts payments via credit cards & PayPal.

Contact information

Customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned and any other related information. MuleWeb recommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.

Domain names enter redemption period 10 days after the expiration date. The cost to recover and renew a domain name which is in redemption is between $10 – $30.

MuleWeb will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.

Technical assistance is provided on a best effort basis. You understand that we may have full access to your data and agree that any modification we make while we investigate the reported issue may affect the functionality of your services. It is your responsibility to have a full backup of your data before submitting a technical support request.

We may refuse to provide technical support if you violate the terms of service, refuse to implement changes requested by MuleWeb, request changes that would result in security concerns, make changes while we are actively working on your request or you are abusive towards our employees.

The technical support assistance is free and covers all issues related to our hosting services and hosting platform except the following:

  • Coding and website development issues or any customizations that require changes to your website.
  • Installation or/and configuration of 3rd party scripts, modules, plugins or themes.
  • Website security and speed optimization audits and issues related to cleaning-up malicious code.
  • Installation of additional server software except PHP extensions, Perl modules and other software that we may approve on a case by case basis.

If your technical support request is outside the scope of the free technical support, we may approve providing assistance at our own discretion and additional fees. We will not charge you for technical support services without your prior written approval.

  • Anything related to IRC
  • Proxy Scripts
  • Running chat services or chat related web sites on the shared hosting plans
  • Anything related to torrents
  • Starting background processes on shared servers
  • Warez, hacking tools, exploits, bots
  • Any type of mining for cryptocurrencies
  • Porn web sites
  • Game servers
  • Download and streaming oriented web sites
  • Sites promoting illegal activities
  • IP Scanners
  • Hacker focused sites

Any account found to be in violation of another person’s copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.

Customer agrees not to use our shared nor reseller hosting space as a storage for backups or files which are not related to the functionality of the hosted website. Such content may be removed without prior warning.

Customer is responsible to keep their accounts up to date and secure at all times. Directories must be chmod to 711 and configuration files with passwords must be chmod to 600. Scripts, plugins, modules need to be kept up to date at all times. A strong password must be used.

MuleWeb will not renew the services of a customer who has insulted our staff members after he has been warned via e-mail.

Customer agrees to use MuleWeb’s backups at his/her own risk. MuleWeb doesn’t guarantee the existence of backups at all times and recommends the Customer to store their own backups at all times.

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